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Pay Your Bill

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We understand you may be experiencing financial hardship during the COVID-19 Public Health Emergency. We are here to help you.

We have implemented the following changes to our normal billing and collection practices for all patients during the COVID-19 crisis:

  • We will continue to send statements via mail and email on the normal schedule. If you need to have your account(s) temporarily placed on hold, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. via phone or online chat.
  • Our Medicaid Eligibility Representatives can assist you by phone with questions regarding Medicaid eligibility and pending Medicaid Applications.
  • For patients currently on a payment plan that need a change to the original arrangement, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. . If your payment plan is with Clear Balance please contact them at 888.334.4022.
  • For patients needing financial assistance, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. Depending on your circumstance, we may be able to qualify you instantly over the phone.

In addition to the measures above, our third-party collection agencies have also implemented similar measures to assist you during this unprecedented time.

Key Contacts

Customer service phone numbers

Email

ClearBalance payment arrangements

Medicaid eligibility companies

  • DFW Hospital Locations: Eligibility Consultants Incorporated (ECI): 800.452.6343
  • Central Texas Locations: MedData: 254.724.5414

Collection agencies

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill

View​ our guide to understand your Baylor Scott & White billing statement.​​​

If you are paying a bill from a HealthTexas Provider Network (HTPN) physician practice, please visit the MyBSWHealth.​​

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Baylor Scott & White expects all patients to accept and meet the financial obligation associated with the care received.
 
 
If you are unable to meet your financial obligation, please speak to a financial counselor and review Baylor Scott & White's financial assistance policy and options. Baylor Scott & White also offers the option to set up extended, interest free payment plans if you can’t pay your bills all at once.

Please note: In addition to the hospital bill, you may receive bills for professional services you received during your visit. These ancillary bills are from providers such as ER physicians, radiologists, cardiologists, pathologists and/or anesthesiologists. It is a legal requirement for these providers to submit separate bills for ​their services. The hospital is not responsible for the billing or collection of these services. If you have questions about these bills, please call the number listed on the billing statement.

Paying your bill

There are four convenient ways to pay your bill. Learn more about the available options below:

  • Pay Online
  • Pay by Mail
  • Pay by Phone
  • Pay in Person

Pay Online

BSWH offers two online payment options through MyBSWhealth:

  • Make a one-time payment without registering by selecting the "Pay a Bill as a Guest" option.

  • Enroll or login to your MyBSWHealth account to view account balances and statements, setup a payment plan or enroll in paperless statements.

Pay by Mail

To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.

Please mail payment to the address listed on your statement.

Pay by Phone

Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.

If you need to speak to someone, our Customer Service department is available to take payments over the phone from Monday through Friday from 8 a.m. to 5 p.m. and can be reached at 1.800.994.0371.

If you received services at an HTPN location, please call 1.866.377.1650.

Pay your BSWH billPay your HTPN bill

Pay in Person

Payments can be made in person at the facility where you received services.

Please note: If your Baylor Scott & White Health visit occurred in a Dallas-Fort Worth area hospital on or before the date listed below, please visit our North Texas online Bill Pay portal or call 1.800.725.0024 to make a payment:

  • Baylor University Medical Center (9/1/19)
  • Baylor Scott & White All Saints – Fort Worth (9/1/19)
  • Baylor Scott & White Heart and Vascular – Dallas (9/1/19)
  • Baylor Scott & White Medical Center – Centennial (2/1/20)
  • Baylor Scott & White Medical Center – Lake Pointe (2/1/20)
  • Baylor Scott & White Medical Center – Grapevine (6/27/20)
  • Baylor Scott & White Medical Center – Irving (6/27/20)
  • Baylor Scott & White Medical Center – McKinney (6/27/20)
  • ​Baylor Scott & White Medical Center – Plano (6/27/20)
  • Baylor Scott & White The Heart Hospital – Denton (6/27/20)
  • Baylor Scott & White The Heart Hospital – McKinney (6/27/20)
  • Baylor Scott & White The Heart Hospital – Plano (6/27/20)​
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Contact us
By Phone

Monday through Friday from 8 a.m. to 5 p.m.

Central Texas
Tollfree: 1.800.994.0371

North Texas
Local: 214.820.3151
Tollfree: 1.800.725.0024
Online

Have questions about patient billing or financial assistance? We're here to help. Use this form to submit your question to one of our customer service representatives.

Complete the Form

In Person

Visit your financial counselor and learn more about your financial assistance options.

Location Information

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