Questions
Our team can help you:
Please note that our team cannot provide clinical advice. If you have an emergency, please call 911.
Get care from anywhere
Download the MyBSWHealth app. Text BETTER to 88408 to get started.
Manage your family's care
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Our services are designed with you in mind so managing your healthcare needs is as simple as possible.
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.
Our café is located on lower level floor of the hospital and features a full-range of food and beverage items
Monday through FridayBreakfast: 6:30 a.m. to 10 a.m.Lunch and Dinner: 11 a.m. to 6:30 p.m.
Saturday and SundayBreakfast: 6:30 a.m. to 10 a.m.Lunch: 11 a.m. to 2 p.m.
Vending machines are available on the first floor near the emergency department and on the lower level near the cafeteria.
Our gift shop is located on the first floor, west of front desk and offers a variety of gifts including candy, flowers, jewelry and newborn items.
Monday through Friday8:30 a.m. to 4:30 p.m.
Visitors should check with the nurse before bringing patients food or drinks to ensure they are appropriate for the patient. In intensive care units, please check with nurses regarding any gifts.
Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.
There are designated lounges for visitors on patient floors. Specific areas have been designated for guests in other areas. If you are in a large group, we ask for your consideration of other patients’ families when seating is limited. Wireless laptops can be used in most areas by connecting to our visitor wireless network. Charging stations and outlets are also available in select lounge areas.
The use of wireless communication devices, such as cell phones, notebooks and laptops, can interfere with medical equipment and is restricted in all patient care areas. Please restrict your use of these devices to visitor lounges and non-patient care areas.
Visiting hours are available 24 hours a day.
Chaplains are available 24 hours a day in the hospital or patients and visitors may wish to visit the chapel.
The chapel is located on the first floor west of the front reception area.
MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.
Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.
To verify whether your insurance plan covers services rendered at Baylor Scott & White Health, contact your insurance provider directly by visiting your provider's website or calling the phone number listed on your insurance identification card.
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.
Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.
We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.
We are proud to be a part of Baylor Scott & White Health, a system invested in improving community health by addressing identified community health needs. We invite you to read our hospitals' reports on community benefit to find out more about our financial stewardship and how we fulfill community needs as part of this exceptional network of hospitals.
Baylor Scott & White Health offers expertise and treatment options conveniently located near you.
Anesthesiologists are trained in the safe delivery and management of medications that put you to sleep temporarily and help manage your discomfort during recovery. Anesthesiology specialists are skilled in the delivery and management of medications to ensure you are properly sedated during your operation and are comfortable afterwards.
Anesthesiology is used for:
Our imaging centers use advanced technology to assist physicians on the medical staff at Baylor Scott & White in providing quality care.
Services include:
Cosmetic surgery includes everything from body lifts to breast augmentation to liposuction. These procedures can be nonsurgical or surgical and reshape normal structures of the body to improve appearance. We work with you to help determine the right procedure for you based on your unique needs and circumstances, and your privacy is always a priority.
Reconstructive surgery is performed on parts of the body caused by congenital defects, developmental abnormalities, trauma, infection, tumors or disease. It is generally performed to improve functions but may also be done to approximate a normal appearance.
Baylor Scott & White Health offers advanced care for the most serious injuries and illnesses. Our critical and intensive care teams are here to not only provide quality care for the patient, but also to offer a supportive environment for family members and loved ones.Critical and intensive care treats a wide variety of life-threatening injuries, illnesses and heart issues. Surgical treatments and interventions, medication and life support are all offered depending on the situation.
At Baylor Scott & White, we are committed not only to diagnosing and treating your digestive conditions and diseases but also helping you make lifestyle adjustments.
To help care for you, we provide:
If you're battling a balance disorder, having trouble hearing or simply sick of seasonal allergies, Baylor Scott & White can help you or your family with treatment.
Conditions treated include:
From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.
There are many disorders of the eye that require clinical care by a physician or other healthcare professional. Our eye care team includes ophthalmologists and optometrists on the medical staff.
Some common conditions treated include:
Podiatrists on the medical staff at Baylor Scott & White Health diagnose, evaluate and treat a wide range of conditions that affect the foot, ankle and lower leg. Podiatrists are also part of a medical team that addresses more complex health concerns such as diabetes, arthritis and sports injuries.
Common conditions treated include:
Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.
We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.
Our services include:
Hematologists on the medical staff at Baylor Scott & White Health specialize in the diagnosis, evaluation and treatment of blood diseases. The most common reason to see a hematologist specializing in benign (non-cancerous) hematology is blood disorders.
Some common blood disorders treated by hematologists include:
Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.
Our compassionate healthcare team provides medical and surgical support to patients who are in the process of expanding their family through the miracle of childbirth.
Hospitalists, also known as inpatient medicine physicians, specialize in general medical care for hospitalized people. A hospitalist will provide care upon your hospital admission and will continue the care during your stay. The hospitalist handles admissions, coordinates diagnostic tests, works with your primary care physician and helps with your discharge.
The neurologists, neuroradiologists and neurosurgeons at Baylor Scott & White Health diagnose and treat virtually every kind of neurological disorder and injury. From brain tumors, strokes and aneurysms to head trauma and spinal cord injuries, these experienced physicians on the medical staff have the expertise and technology to improve a patient's quality of life.
Our specialty services include:
Baylor Scott & White is your single resource for musculoskeletal disease, joint pain, traumatic and sports-related injuries and other orthopedic conditions.
To help care for you, we provide:
Comprehensive care is our game plan. The sports medicine surgeons on the medical staff are skilled at repairing all sports-related injuries, from the simple to the complex.
*These services are provided through orthopedic spine surgeons on the medical staff at Baylor Scott & White Medical Center – Lakeway and Baylor Scott & White Medical Center – Round Rock.
Physicians on the medical staff at Baylor Scott & White are dedicated to providing quality, compassionate care for a wide range of services.
Primary care practice areas include:
From sports injuries to stroke rehabilitation, our goal is to use a comprehensive approach to returning you to a more active, healthful lifestyle.
We treat numerous conditions in the areas of:
Baylor Scott & White Health offers numerous surgical services. Innovations such as single incision laparoscopic surgery, robotic surgery and other operations provide you with advanced surgical options.
Our surgical specialties at this location may include:
From essential prostate cancer screenings to innovative treatments for urinary incontinence, Baylor Scott & White Health is committed to caring for your urology and urogynecology concerns.
Some common urology conditions include the following:
From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.
Baylor Scott & White provides a variety of outpatient services, and select centers also provide inpatient care. Research has shown that in addition to promoting wound healing, comprehensive wound care programs can reduce the risk of infection or other complications.
We are proud to be a part of Baylor Scott & White Health, a system invested in improving community health by addressing identified community health needs.